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FAQ Log-in Questions
- All anti-pop up software MUST be disabled.
- You will not be able to log-on to Call-Scheduler until you do so.
- Call-Scheduler uses pop-up windows as part of the program functionality.
- Try holding down the "Control" key on your keyboard as you click "Next" on the login page to by-pass common pop-up blockers.
- More anti-pop up information ...
- AOL users.
- You can use AOL to access the internet as you are usually do.
However, after establishing your connection, minimize the AOL window and launch Internet Explorer.
- Call-Scheduler does not support the AOL browser.
- Your username:password is case sensitive.
- Check to see if your caps are unlocked, and try again.
- Also, most username:passwords do not use any spaces.
Please be sure you do not accidentally hit the space bar after entering your username or password.
- Your information is private.
- No one can access your calendars on line, unless they use a username:password.
- "Page not found".
- Occasionally, during peak internet usage locally, your login page may seem to be unavailable for a few minutes.
- You should see if you can see other websites. Are they also a problem for you?
- Check to see if you have a live internet connection by going to www.google.com and doing a search.
- If successful, you have a live connection. If not, then you should contact your IT department.
- If the problem continues, please email us support@adjuvantmedical.com.
- Call-Scheduler server reliability.
- If the Call-Scheduler server or connectivity to the internet has a problem at the Call-Scheduler end, alarms go off, and pager-alerts are sent automatically to our support team.
- With this immediate notification system, our team works quickly to restore service to you.
- We have Tier1 Dual Redundant Hi-Speed internet access, RAID systems and daily off-site backup to ensure maximum up-time for Call-Scheduler services.
- Minimum System Requirements:
- Processor speed: 166Mhs
- RAM Memory: 64 MB
- Monitor: 15" color (at 800x600 or better)
- Modem 28.8KB/sec or faster with phone line connection
- A working Internet connection
- Access to a printer, black and white or color
- Hard drive with at least 10MB free disc space
- Internet browser software such as Netscape Navigator (version 6.0 or newer), or Microsoft Internet Explorer (version 5.0 or newer). Go to www.netscape.com or to www.microsoft.com respectively to download a copy of your choice.
- Adobe Acrobat (version 4.0 or newer). Go to www.adobe.com to download a copy.
- Cookies and Java Script enabled browsers.
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