Call Scheduler - Create, maintain, and publish your physicians' on-call schedule
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Resource Materials.....   
nav  Product Demonstrations:

nav  Blogs related to Call:

    nav Justin Wampach, President/CEO of Adjuvant, shares his thoughts about
    topics that are important to people who schedule physicians and other
    healthcare providers for on-call, and those that manage on call information.

    Amy Engebretson, Vice President of Training and Customer Support covers scheduling and training issues as seen through the eyes of a software trainer.


nav  Product Brochures:

nav  Client Highlight:
  • Austin Medical Center, Mayo Health System (pdf)
    nav The Austin Medical Center has grown from a 25-physician clinic to 70+ physicians in 10 years. With such rapid growth came an increasing need for efficient processes in all areas. It was critical that any call-scheduling software adopted be intuitive, comprehensive and easy to use. What were the keys to their success in implementing Call Scheduler?

  • St. Cloud Hospital (pdf) [Call Communicator]
    navThe St. Cloud Hospital's Telecommunications Center was receiving about 60 faxed copies per month of on-call schedules from local area clinics. Each schedule was collected and filed away in a three-ring binder in the Customer Contact Center.
    What did they do to "ditch the binder"?

  • Huntsville Memorial Hospital (pdf) [Call Communicator]
    navThe 200 physician, 123-bed hospital’s call scheduling system had not kept up with its rapid growth and often left the emergency medicine department frantically piecing together processes and requests from a variety of departments. The hospital needed an intuitive system that was specifically designed for a hospital’s complex scheduling management needs. What were the easiest and yet most impactful changes they made, and how did they do it?


nav  Case Studies:

  • Metropolitan Cardiology Consultants (pdf) [Call Scheduler Classic]
    navChallenge: Translate an extremely complex spreadsheet denoting multiple layers of call, several specialties and multiple locations into sophisticated call-scheduling software with Scheduling Assistant ability.

  • Stanford Psychiatry Dept (pdf) [Call Scheduler Lite]
    navChallenge: Finding a cost effective solution to replace outdated and unsupported internal call scheduling software.

  • Cardiac Specialists (pdf) [Call Scheduler Classic]
    navChallenge: Managing provider requests for peers and call schedule for a growing specialty practice.

  • Eastern Oklahoma, ENT (pdf) [Call Scheduler Classic]
    navChallenge: Managing multiple layers of call between multiple locations.

  • Mount Carmel Clinical Cardiovascular Specialists (pdf)
    navChallenge: Solving a lack of infrastructure and managing process around very complex call scheduling needs.

  • Baptist Neurology (pdf) [Call Scheduler Classic]
    navChallenge: Combining four existing Neurology practices, each with their own Call systems and none with Call software, into one effective and efficient practice. Can the new practice have an effective call schedule on opening day?

  • Chattanooga Heart Institute (pdf) [Call Scheduler Classic]
    nav
    Challenge: Cutting scheduling time and stress for a growing cardiology diagnostic, treatment, research and rehabilitation center.

  • Tall Grass Orthopedic (pdf) [Call Scheduler Classic]
    navChallenge: Inheriting a cumbersome paper-driven call system and evolving it into an automated, technology-driven call system: Call Scheduler.

  • Alexandria Clinic (pdf) [Call Scheduler Classic]
    navChallenge: Upgrading the call scheduling system for a 60+ year old family practice from off-line scheduling software to dynamic web-based scheduling software with superior customer support.

  • 7 Day Clinic (pdf) [Call Scheduler Lite]
    navChallenge: Scheduling providers and receptionist staff for new walk-in express care clinics with multiple community locations.

nav  Webinar Archives:

navA free series of informative talks on issues regarding Call Scheduling and insight into scheduling management.
Have a great webinar topic? Please contact us with your ideas!

   navCall Scheduling

   nav  


How Schedulers can save 1/2 their time creating/maintaining schedules, so they can be more productive.
Pat Zook, MD; St. Cloud Medical Group

   navCall Communication and Management

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How to Gain Executive level "buy-in" for software. What is important to the C-Level exec?
John Seckenger, CFO CentraCare Health System (retired)



nav  Articles Related to Call:

navA series of informative articles regarding Call Scheduling from around the Internet..

   navCommunity Call

   nav   Washington Watch: EMTALA Community Call Plans and On-Call List Rules Finalized (pdf). The final rule can be found at http://edocket.access.gpo.gov/2008/pdf/E8-17914.pdf
   nav   CMS Finalizes New EMTALA On-Call Options: Rejects Expansion of EMTALA to Acceptance of Inpatient
   nav  

CMS finalizes EMTALA community call plans and on-call list rules

   nav   "On-Call" Obligations and Mid-Level Providers: Balancing Business Goals With EMTALA Compliance Concerns.
  .
   navEMTALA
   nav   20 Common Practices That Will Get On-Call Physicians Cited
   nav   EMTALA flexibility proposed to relieve on-call shortages
   
   navOn Call
   nav   Quantifying the Economic Impact of Communication Inefficiencies in US Hospitals (pdf)
   nav   The Changing of the Guard
   nav   Many Exit Emergency Room Before Getting Needed Care
   nav   American College of Physician Executives- On-call survey
   
   navPay for Call
   nav   Specialist shortage shakes emergency rooms; More hospitals forced to pay for specialist care (pdf)
   nav   On-Call Specialists At Emergency Rooms Harder to Find, Keep
   nav   Florida emergency rooms can't find enough doctors.


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