Information for YOU
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Resource Materials.....
Product Demonstrations:
Client Highlight:
- Austin Medical Center, Mayo Health System (pdf)
The Austin Medical Center has grown from a 25-physician clinic to 70+ physicians in 10 years. With such rapid growth came an increasing need for efficient processes in all areas. It was critical that any call-scheduling software adopted be intuitive, comprehensive and easy to use. What were the keys to their success in implementing Call Scheduler?
- St. Cloud Hospital (pdf) [Call Communicator]
The St. Cloud Hospital's Telecommunications Center was receiving about 60 faxed copies per month of on-call schedules from local area clinics. Each schedule was collected and filed away in a three-ring binder in the Customer Contact Center.
What did they do to "ditch the binder"?
- Huntsville Memorial Hospital (pdf) [Call Communicator]
The 200 physician, 123-bed hospital’s call scheduling system had not kept up with its rapid growth and often left the emergency medicine department frantically piecing together processes and requests from a variety of departments. The hospital needed an intuitive system that was specifically designed for a hospital’s complex scheduling management needs. What were the easiest and yet most impactful changes they made, and how did they do it?
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Case Studies:
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- Metropolitan Cardiology Consultants (pdf) [Call Scheduler Classic]
Challenge: Translate an extremely complex spreadsheet denoting multiple layers of call, several specialties and multiple locations into sophisticated call-scheduling software with Scheduling Assistant ability.
- Stanford Psychiatry Dept (pdf) [Call Scheduler Lite]
Challenge: Finding a cost effective solution to replace outdated and unsupported internal call scheduling software.
- Cardiac Specialists (pdf) [Call Scheduler Classic]
Challenge: Managing provider requests for peers and call schedule for a growing specialty practice.
- Eastern Oklahoma, ENT (pdf) [Call Scheduler Classic]
Challenge: Managing multiple layers of call between multiple locations.
- Mount Carmel Clinical Cardiovascular Specialists (pdf)
Challenge: Solving a lack of infrastructure and managing process around very complex call scheduling needs.
- Baptist Neurology (pdf) [Call Scheduler Classic]
Challenge: Combining four existing Neurology practices, each with their own Call systems and none with Call software, into one effective and efficient practice. Can the new practice have an effective call schedule on opening day?
- Chattanooga Heart Institute (pdf) [Call Scheduler Classic]
Challenge: Cutting scheduling time and stress for a growing cardiology diagnostic, treatment, research and rehabilitation center.
- Tall Grass Orthopedic (pdf) [Call Scheduler Classic]
Challenge: Inheriting a cumbersome paper-driven call system and evolving it into an automated, technology-driven call system: Call Scheduler.
- Alexandria Clinic (pdf) [Call Scheduler Classic]
Challenge: Upgrading the call scheduling system for a 60+ year old family practice from off-line scheduling software to dynamic web-based scheduling software with superior customer support.
- 7 Day Clinic (pdf) [Call Scheduler Lite]
Challenge: Scheduling providers and receptionist staff for new walk-in express care clinics with multiple community locations.
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Webinar Archives:
A free series of informative talks on issues regarding Call Scheduling and insight into scheduling management.
Have a great webinar topic? Please contact us with your ideas!
Call Scheduling |
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How Schedulers can save 1/2 their time creating/maintaining schedules, so they can be more productive.
Pat Zook, MD; St. Cloud Medical Group
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Call Communication and Management |
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How to Gain Executive level "buy-in" for software. What is important to the C-Level exec?
John Seckenger, CFO CentraCare Health System (retired) |
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Articles Related to Call:
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