Amy's blog about training

6 Important Qualities of a Master Physician Scheduler: the Ultimate Diplomat

Posted by Amy Engebretson on Thu, Aug 16, 2018 @ 09:30 AM

Why the Ultimate Diplomat? Because, in the words of Daniele Vare, "Diplomacy is the art of letting someone have your way!"

Clinics and medi cal specialties depend on their schedulers to perform several important functions, including generating the on-call schedule for the Physicians, keeping it current and accurate. A good fit helps bring stability to a Group; a bad fit can result not only in loss of trust but loss of a Group’s cold, hard cash in the form of Physicians walking out the door or EMTALA violation fines.   What qualities do these Schedulers have that cause Physicians to trust them with this vital part of their business?
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Topics: on call scheduler, on call scheduler traits

Get Out of (Re)Publishing your On Call Calendar!

Posted by Amy Engebretson on Thu, Aug 02, 2018 @ 08:22 AM

6 Advantages of using a MicroSite for On-Call Schedules

When was the last time you fielded questions like these:

  • How do I read this Schedule?
  • What do the colored boxes and symbols mean?
  • What part of this is the on-call schedule? Is it the most current one?
  • Can I get a simpler version into my Outlook or SmartPhone?
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Topics: iCal subscription, doctor scheduling software, call schedule management

Shared-Call between multiple Small Groups

Posted by Amy Engebretson on Mon, Jul 16, 2018 @ 03:18 PM

Sharing On Call responsibility between multiple small groups brings opportunity for less frequent Call duty for everyone.

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Creating a Fair Call Schedule Begins with a Policy

Posted by Amy Engebretson on Mon, Jul 16, 2018 @ 10:03 AM

When On Call policies are under review, here are some issues to consider

Belonging to a group medical practice has many advantages such as one physician not having to manage and regulate the office, the schedule, and the employees.  Instead, everyone helps out and shares responsibilities, including on-call duties. The practice can set up a schedule so that providers have the ability to take personal vacation or CME days and also have more flexible time for family or business affairs.

However, differing expectations can mar the working experience. How can you avoid conflicts ?

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Topics: call schedule management, call schedule improvement, call scheduling tips

Done in a Day: The 4 Ingredient On Call Schedule

Posted by Amy Engebretson on Thu, Jul 12, 2018 @ 09:42 AM

Have you heard about "4 ingredient " cookbooks? How about the book "A Man, a Can, and a Plan"? What do they all have in common? They each advocate all you need to do is assemble the four ingredients listed, follow the easy to read directions, and viola ... dinner is ready!

Here’s a tasty example of such a recipe from  "A Man, a Can, and a Plan":

Red Bull Steak on the Grill

  1. 1  - 8oz can Red Bull Energy Drink
  2. 4  - boneless strip steaks (2 lbs trimmed of fat)
  3. 1  - 10oz can fat-free beef gravy
  4. 1  - 4 oz can sliced , drained mushrooms
      • Steak seasoning (optional, but strongly suggested)
Then, follow the easy photo directions in the book and feed the clan.

Well … Here's my “4 ingredient” version for on-call physician scheduling, done-in-a-day.

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Topics: call scheduling tips, on call scheduling tips

What Does a Good On Call Physician Schedule Look Like?

Posted by Amy Engebretson on Wed, Jun 27, 2018 @ 09:17 AM

The typical answers I hear to this question are "It follows all our rules”, or “All the Doctors are happy”, and the ever-popular “It’s fair”.

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Topics: call schedule improvement, call scheduling tips

Tips for Successful Call Schedule Software Implementation

Posted by Amy Engebretson on Mon, Jun 11, 2018 @ 12:44 PM

What do successful groups have in common beyond the obvious ?

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Topics: adopting on-call software, call scheduling software, on call scheduling implementation

Small-Group Doctors: Call Schedule Sharing

Posted by Amy Engebretson on Tue, May 29, 2018 @ 08:46 AM

With three general steps, groups can benefit from call-sharing just like bigger practices.

Physicians are feeling the squeeze these days: decreasing numbers of available on-call physicians, increasing mergers, on-call compensation issues, and the need to provide 24/7 on-call coverage is taking its toll on physician morale no matter the size of the group. The increasing use of hospitalists and technology such as EHR has great potential to alleviate stress for physicians in medium and large groups, but what steps can “smaller” practices take? Here are some ideas I have learned while training smaller on-call scheduling groups.

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Topics: physician scheduling, call schedule management, sharing on call

How to Get Your Physician Scheduling Software on Your iPhone

Posted by Amy Engebretson on Tue, May 08, 2018 @ 09:07 AM

Doctors love their iPhones! One of the most frequent questions that we get from physicians is :

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Topics: iCal subscription, iPhone

Prevent Physician Burnout by Handling Vacation Requests Fairly

Posted by Amy Engebretson on Mon, May 07, 2018 @ 05:27 PM

We all know vacations are crucial to prevent Physician burn-out and to keep them happy and at their best for their families, patients, and colleagues. For a true “get away”, many advocate Physicians take at least a two week break, not only from On Call duties, but everything else. And no cheating: no CME, no checking emails, taking a work call, or overloading with patients before or immediately after getting back!

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