Amy's blog about training

Tips for Successful Call Schedule Software Implementation

Posted by Amy Engebretson on Mon, Jun 11, 2018 @ 12:44 PM

What do successful groups have in common beyond the obvious ?

Read More

Topics: call scheduling software, on call scheduling implementation, adopting on-call software

On Call Implementation as a Customer Service Partnership

Posted by Amy Engebretson on Wed, May 27, 2015 @ 03:18 PM

What does it take for a client to say “We feel like we are your only project!” What are some of the first things you think of when you picture “Software Implementation”? Perhaps, kickoff meetings, long term buy-in, deadlines, stakeholders, process and change management come to mind.

Read More

Topics: on call scheduling implementation, adopting on-call software, call scheduling software tips

On-Call Software: Are You Stuck in a Dip?

Posted by Amy Engebretson on Mon, Apr 22, 2013 @ 04:18 PM

What is "the Dip" and how do you know if you are in one?

Every single person goes through some form of “the Dip” when implementing physician software or learning anything new really. Every project worth doing has those moments. A dip is a temporary setback that can be overcome with persistence. The trick is to recognize if you are in a “temporary” setback worth pushing through or something permanent and worth quitting.

The question is: "How do you avoid killing something too early, or celebrating too early, and last, how do you know when to kill a dud?" – Seth Godin

Read More

Topics: adopting on-call software, learning physician software

Make On Call Training Stick. Retain what you learn.

Posted by Amy Engebretson on Fri, Jan 18, 2013 @ 04:44 PM

All is for naught if the Scheduler “student” does not or cannot participate with time and mind “cleared” for learning.

Read More

Topics: on call scheduling implementation, adopting on-call software, learning physician software

Personal on-line training for On Call Schedulers

Posted by Amy Engebretson on Sun, Nov 25, 2012 @ 10:53 PM

How on-line training for your physician scheduler can add to your bottom line.

Personal on-line training eliminates the need for airfare, hotel, transportation, or long distance phone bills to the client. Personal interaction with a live "trainer" reduces learning time, and increases the retention of the materials learned because it is customized to the particular needs of the "learner". Manuals and "generic" videos do not answer the questions unique to each Clinic's Scheduler.

Read More

Topics: on call scheduling implementation, adopting on-call software

Fear of Change and the On Call Schedule (part 2)

Posted by Amy Engebretson on Tue, Nov 13, 2012 @ 08:59 AM

Fear of change (part 2 of 2)

Planning for a new On Call Scheduling system needs to include more than the cut-and-dried process and timeline to accomplish tasks. The people-factor can have a huge impact on the success of your project!

In a continuation of the previous article, here is the rest of the most common causes of change resistance.

Read More

Topics: call schedule improvement, on call scheduling tips, adopting on-call software

Fear of Change and the On Call Schedule (part 1)

Posted by Amy Engebretson on Tue, Nov 13, 2012 @ 08:47 AM

Fear of Change (part 1 of 2)

You have taken a long-term, multi-faceted approach to managing your change-over to on-call software and a new scheduling process. You have allocated the time, resources and commitment to do this. Why then why, six months later, has the new implementation ended up in the trash pile with other initiatives that failed in the past?

Read More

Topics: on call scheduling implementation, adopting on-call software, call scheduling software tips

Automate Your On Call Schedule

Posted by Amy Engebretson on Thu, Oct 04, 2012 @ 09:13 AM

Why use physician scheduling software to generate your on-call schedules? Ultimately, to save everyone time!

By improving accountability, having a centralized location, using standardized processes, and eliminating paperwork, ALL users of an on-call calendar can benefit right from “Go Live”. All authorized users have to do is view the schedules!

How is time saved? By making fewer mistakes, with less argument, more transparency, and via on-demand access to on-line call schedules. Save time immediately with these four things:

Read More

Topics: adopting on-call software, automated doctor scheduling software

Ready for a Call Schedule Project Reboot?

Posted by Amy Engebretson on Mon, Jul 09, 2012 @ 12:30 AM

How can you implement your new call schedule methodology without simply repeating the previous failure?

Recovering from disappointment and building towards “getting it right” is really all about change, how to attain it and how to make it stick.

Read More

Topics: on call scheduling implementation, doctor scheduling software, adopting on-call software

Call Schedule Implementation: Don’t Let a Good Failure Go to Waste

Posted by Amy Engebretson on Fri, Jun 22, 2012 @ 03:23 PM

The value of learning that “You don’t know what you don’t know” while implementing a new call scheduling process.

Failure is usually defined as a state of not meeting an intended objective, the opposite of success. I believe this is only true if your sole interest was in the final outcome.  A better meaning of failure may be “valuable unexpected outcomes” while enroute to success!

There are all sorts of failure, based on your point of view, but a Total Failure is rare and then only if nothing is learned from the experience.

How to benefit from a failure?

Read More

Topics: on call scheduling implementation, adopting on-call software