Amy's blog about training

How to Handle Physician On Call Scheduling Software Fairly

Posted by Amy Engebretson on Mon, Sep 08, 2014 @ 04:16 PM

I recently read an article in Harvard Business review about “How to Manage Scheduling Software Fairly”. I was surprised by how many scheduling software implementation problems Starbucks workers and On-Call physicians have in common.

Man vs “the machine”.  Starbucks uses automated software to schedule its 130,000 baristas, which tends to give them last-minute schedule notice and, too frequently, schedules night-closing back-2-back with morning-opening in order to “optimize” its workforce. By taking into account “more data than any human could process”, Starbuck’s software is able to schedule shifts in 15 minute increments to maximize staff/patron coverage.  While great for profits, this tight “on demand” solution creates havoc with baristas’ at-home schedules and relationships. Talk about stress and unhappiness!

Like Starbucks, Clinics have to balance the needs of their patients (patrons) with the needs of the business and physicians (staff). Clinics also turn to automated scheduling to solve the problem instead of manually plotting each provider into shifts on paper or excel. This frees expensive physician-scheduler time and can help balance the on-call schedule needs of the Emergency Department and physician at home. But is “magical” once-click scheduling a reality? Is it really possible to have just-in-time scheduling of staff?

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Paper On-Call Schedulers? How Quaint.

Posted by Amy Engebretson on Mon, Feb 18, 2013 @ 10:57 AM

Paper on call calendars bleed away your most valuable resource - time!

Are you trapped in status quo by myths regarding using Paper on-call schedules?
Does maintaining the status quo seem easier than adopting change because of the perceived infinite flexibility of a paper system?

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Topics: call schedule improvement, automated doctor scheduling software

Automate Your On Call Schedule

Posted by Amy Engebretson on Thu, Oct 04, 2012 @ 09:13 AM

Why use physician scheduling software to generate your on-call schedules? Ultimately, to save everyone time!

By improving accountability, having a centralized location, using standardized processes, and eliminating paperwork, ALL users of an on-call calendar can benefit right from “Go Live”. All authorized users have to do is view the schedules!

How is time saved? By making fewer mistakes, with less argument, more transparency, and via on-demand access to on-line call schedules. Save time immediately with these four things:

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Topics: adopting on-call software, automated doctor scheduling software