Amy's blog about training

On Call Schedule: When equal is not fair!

Posted by Amy Engebretson on Wed, Aug 07, 2013 @ 03:22 PM

So, you're ready to get moving on your next schedule, eh?

   1). You have had "the meeting" and know who is covering the Holidays. Check.

   2). You know who is unavailable due to vacations, CME or other things that take them out of call, and have those requests assigned. Check.

   3). Now, how about those weekends?

I have had several calls lately where weekends no longer need to be "fair", or are fair in some way other than being equal in the tallies.

When is equal no longer fair?

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Topics: on call schedule fairness, on call scheduling tips, sharing on call

Holiday On Call Scheduling: Get It “Fair” by Starting Now

Posted by Amy Engebretson on Sun, Jan 27, 2013 @ 07:13 PM

On Call Scheduling software that includes Provider Requests, Holiday History and Holiday Reports can allow you to forecast your Holiday schedule and make everyone happier.

Some of the “hottest” discussions about On Call take place regarding Holiday coverage. It’s not too early to start solving the problem, long before this year’s holidays arrive! Doing so allows for maximum planning within your Group and takes the stress of major summer/winter holidays off the table so families can plan their time together. What goes into the mix?
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Topics: call schedule improvement, on call schedule fairness, holiday scheduling

Do you need a Master On Call Scheduler?

Posted by Amy Engebretson on Mon, Dec 24, 2012 @ 11:36 AM

The frequency of On Call duties is one of the first things Providers consider when evaluating whether or not to join your Group, and whether they stay.

What can you do to ensure your On Call Schedule is on the plus-side of the "package?"

It's no secret that the on call schedule has a huge impact on the quality of Physician family and office life. Because time is scarce and there are so many demands on their time, the on call schedule can “make or break” their personal satisfaction and happiness. Have you considered assigning a Master Scheduler for this important task?

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Topics: call schedule improvement, on call schedule fairness, on call scheduling implementation

It’s Not Fair! Call Schedule Training Conversations from the field

Posted by Amy Engebretson on Fri, Oct 12, 2012 @ 04:44 PM

How expectations impact  "unfairness"

When best intentioned providers try to come up with scheduling methods to meet their needs, but they cannot (or will not) change those ideas when confronted with the reality of generating a repeatable schedule... you can be sure the scheduler will hear about someone "gaming the system", favoritism or other grumblings regarding percieved unfairness.

Fairness is in the eye of the beholder. It is therefore likely that when confronted with a  problem, providers have the tendency to evaluate those situations as "fair" that happen to benefit themselves... it's human nature.

Tally ‘em up! Three expectations that make it difficult for software to help you create a  "fair" on-call schedule.

Do these issues sound familiar to you? If so, your internal processes and or rules may be keeping your group from benefiting from using scheduling software efficiently.

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Topics: call schedule improvement, on call schedule fairness, on call scheduling tips