What does it take for a client to say “We feel like we are your only project!” What are some of the first things you think of when you picture “Software Implementation”? Perhaps, kickoff meetings, long term buy-in, deadlines, stakeholders, process and change management come to mind.
How to get On Call Software implementation done with the least amount of stress so the next “on call” emergency is not your own!
Many of the items listed here are in-house issues that need to be addressed before starting any productive Implantation Process. Some are self-management issues regarding expectations of what you can reasonably accomplish as a human being. Others are regarding team-management and support you will need to have from the organization in order to keep things moving efficiently and help incorporate On Call Scheduling change within the Clinic or System.
All is for naught if the Scheduler “student” does not or cannot participate with time and mind “cleared” for learning.
The frequency of On Call duties is one of the first things Providers consider when evaluating whether or not to join your Group, and whether they stay.What can you do to ensure your On Call Schedule is on the plus-side of the "package?"
It's no secret that the on call schedule has a huge impact on the quality of Physician family and office life. Because time is scarce and there are so many demands on their time, the on call schedule can “make or break” their personal satisfaction and happiness. Have you considered assigning a Master Scheduler for this important task?
How on-line training for your physician scheduler can add to your bottom line.
Personal on-line training eliminates the need for airfare, hotel, transportation, or long distance phone bills to the client. Personal interaction with a live "trainer" reduces learning time, and increases the retention of the materials learned because it is customized to the particular needs of the "learner". Manuals and "generic" videos do not answer the questions unique to each Clinic's Scheduler.
Fear of Change (part 1 of 2)
You have taken a long-term, multi-faceted approach to managing your change-over to on-call software and a new scheduling process. You have allocated the time, resources and commitment to do this. Why then why, six months later, has the new implementation ended up in the trash pile with other initiatives that failed in the past?
Are you brand new to creating you group's on call schedule? Where do you start and what's next?
Using a Training analogy, what does the on call scheduling journey look like from "newbie" to "seasoned" professional?
What does evolving from short-term emergency scheduling to a long-term sustainable process look like?
You can build on the native problem-solving of your “inner 5 year old” to turn out a better on call schedule. However, you must be open to the idea of changing something!
If you are having problems creating your On Call Schedule because of a tangle of rules and preferences, or having difficulty publishing your calendar by deadline, take a step back and take a global overview from a birds-eye level. Do you really not have any options to change how your call scheduling is done?
How can you implement your new call schedule methodology without simply repeating the previous failure?
Recovering from disappointment and building towards “getting it right” is really all about change, how to attain it and how to make it stick.