Amy's blog about training

Tips for Successful Call Schedule Software Implementation

Posted by Amy Engebretson on Mon, Jun 11, 2018 @ 12:44 PM

What do successful groups have in common beyond the obvious ?

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Topics: call scheduling software, on call scheduling implementation, adopting on-call software

On Call Implementation as a Customer Service Partnership

Posted by Amy Engebretson on Wed, May 27, 2015 @ 03:18 PM

What does it take for a client to say “We feel like we are your only project!” What are some of the first things you think of when you picture “Software Implementation”? Perhaps, kickoff meetings, long term buy-in, deadlines, stakeholders, process and change management come to mind.

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Topics: on call scheduling implementation, adopting on-call software, call scheduling software tips

Self-Management and On Call Software Implementation

Posted by Amy Engebretson on Mon, Apr 01, 2013 @ 05:42 PM

How to get On Call Software implementation done with the least amount of stress so the next “on call” emergency is not your own!

Many of the items listed here are in-house issues that need to be addressed before starting any productive Implantation Process. Some are self-management issues regarding expectations of what you can reasonably accomplish as a human being. Others are regarding team-management and support you will need to have from the organization in order to keep things moving efficiently and help incorporate On Call Scheduling change within the Clinic or System.

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Topics: on call scheduling implementation, teaching software

Make On Call Training Stick. Retain what you learn.

Posted by Amy Engebretson on Fri, Jan 18, 2013 @ 04:44 PM

All is for naught if the Scheduler “student” does not or cannot participate with time and mind “cleared” for learning.

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Topics: on call scheduling implementation, adopting on-call software, learning physician software

Do you need a Master On Call Scheduler?

Posted by Amy Engebretson on Mon, Dec 24, 2012 @ 11:36 AM

The frequency of On Call duties is one of the first things Providers consider when evaluating whether or not to join your Group, and whether they stay.

What can you do to ensure your On Call Schedule is on the plus-side of the "package?"

It's no secret that the on call schedule has a huge impact on the quality of Physician family and office life. Because time is scarce and there are so many demands on their time, the on call schedule can “make or break” their personal satisfaction and happiness. Have you considered assigning a Master Scheduler for this important task?

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Topics: call schedule improvement, on call schedule fairness, on call scheduling implementation

Personal on-line training for On Call Schedulers

Posted by Amy Engebretson on Sun, Nov 25, 2012 @ 10:53 PM

How on-line training for your physician scheduler can add to your bottom line.

Personal on-line training eliminates the need for airfare, hotel, transportation, or long distance phone bills to the client. Personal interaction with a live "trainer" reduces learning time, and increases the retention of the materials learned because it is customized to the particular needs of the "learner". Manuals and "generic" videos do not answer the questions unique to each Clinic's Scheduler.

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Topics: on call scheduling implementation, adopting on-call software

Fear of Change and the On Call Schedule (part 1)

Posted by Amy Engebretson on Tue, Nov 13, 2012 @ 08:47 AM

Fear of Change (part 1 of 2)

You have taken a long-term, multi-faceted approach to managing your change-over to on-call software and a new scheduling process. You have allocated the time, resources and commitment to do this. Why then why, six months later, has the new implementation ended up in the trash pile with other initiatives that failed in the past?

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Topics: on call scheduling implementation, adopting on-call software, call scheduling software tips

8 Steps from Newbie to Master On Call Scheduler

Posted by Amy Engebretson on Fri, Aug 24, 2012 @ 10:53 AM

Are you brand new to creating you group's on call schedule? Where do you start and what's next?

Using a Training analogy, what does the on call scheduling journey look like from "newbie" to "seasoned" professional?

What does evolving from short-term emergency scheduling to a long-term sustainable process look like?

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Topics: call schedule management, on call scheduling implementation, on call scheduler

Improve Your Call Scheduling with "Three Whys" and one "What If?"

Posted by Amy Engebretson on Thu, Jul 19, 2012 @ 04:37 PM

You can build on the native problem-solving of your “inner 5 year old” to turn out a better on call schedule. However, you must be open to the idea of changing something!

If you are having problems creating your On Call Schedule because of a tangle of rules and preferences, or having difficulty publishing your calendar by deadline, take a step back and take a global overview from a birds-eye level. Do you really not have any options to change how your call scheduling is done?

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Topics: call schedule improvement, on call scheduling implementation

Ready for a Call Schedule Project Reboot?

Posted by Amy Engebretson on Mon, Jul 09, 2012 @ 12:30 AM

How can you implement your new call schedule methodology without simply repeating the previous failure?

Recovering from disappointment and building towards “getting it right” is really all about change, how to attain it and how to make it stick.

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Topics: on call scheduling implementation, doctor scheduling software, adopting on-call software