Amy's blog about training

Printing and Popups for Your Physician Call Schedule

Posted by Amy Engebretson on Tue, Jul 31, 2012 @ 09:16 AM
Two of the most frequent questions we receive during call scheduler training regard browser settings for popups and for printing the schedules after they are completed. Both of these activities are easy to accomplish and the settings remain in effect until the browser on that computer is updated.
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Topics: physician scheduling software, printing on call schedule

Common Questions Your Call Scheduler Can Answer.

Posted by Amy Engebretson on Fri, Jun 15, 2012 @ 04:00 PM

While Call Scheduler values the client-partner relationship and encourages you to call for support when needed, some common tech support calls may be better handled “in house”.

Physicians can save time and frustration by keeping a few simple things in mind before picking up the phone. If the problem falls into one of the following areas, perhaps that tech support call should be a local one.

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Topics: physician scheduling software, call scheduling software tips, call scheduling

Understanding the Hype Cycle and On Call Schedule Software.

Posted by Amy Engebretson on Thu, Apr 12, 2012 @ 09:38 AM

Do the emotional phases experienced while learning to use on call scheduling software follow Gatner's Hype Cycle? I believe the answer is "Yes!” Here's my evidence.

Trigger: Something happened regarding your on call schedule and someone asked "Is this really good enough?" The answer was NO! The future is here for on-line Call Scheduling.

What were the key questions you asked at that moment?

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Topics: on call scheduling implementation, physician scheduling software, doctor scheduling software, adopting on-call software

On Call Schedule: More than just a piece of paper!

Posted by Amy Engebretson on Fri, Oct 21, 2011 @ 04:53 PM

Where the “rubber meets the road”: the On-Call Schedule and the Patient.
I hear Schedulers everyday referring to rules, fairness, tallies, and pleasing the physicians. When we are up to our elbows “alligators”, sometimes we forget that the schedule is much more than a set of abbreviations in a date-square.

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Topics: on-call software, physician scheduling software, on call schedulers