While Call Scheduler values the client-partner relationship and encourages you to call for support when needed, some common tech support calls may be better handled “in house”.
Physicians can save time and frustration by keeping a few simple things in mind before picking up the phone. If the problem falls into one of the following areas, perhaps that tech support call should be a local one.
Do the emotional phases experienced while learning to use on call scheduling software follow Gatner's Hype Cycle? I believe the answer is "Yes!” Here's my evidence.
Trigger: Something happened regarding your on call schedule and someone asked "Is this really good enough?" The answer was NO! The future is here for on-line Call Scheduling.
What were the key questions you asked at that moment?
Where the “rubber meets the road”: the On-Call Schedule and the Patient.
I hear Schedulers everyday referring to rules, fairness, tallies, and pleasing the physicians. When we are up to our elbows “alligators”, sometimes we forget that the schedule is much more than a set of abbreviations in a date-square.