Amy's blog about training

Call Scheduling Software and “Teflon” Implementation

Posted by Amy Engebretson on Tue, Jan 07, 2014 @ 02:43 PM

Remember Teflon, the “non-stick” coating for cookware? It is also a nickname for political situations when criticism or responsibility cannot be made to stick. When it comes to physician scheduling software implementation failures within healthcare systems or multi-specialty clinics, it also seems an appropriate term.

On the surface, all stakeholders in the project are on board, there is appears to be buy-in from the schedulers, supervisors and physicians. The implementation plan is in place and started. Then, at some point, the “Teflon” is discovered and the project is in trouble. This is more than resistance to change; this can kill change.

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Topics: scheduling leadership, on-call scheduling software implementation

Leadership Lessons From Nelson Mandela

Posted by Amy Engebretson on Mon, Dec 09, 2013 @ 10:28 AM

“What is the end I seek, and what is the most practical way to get there?”
- Nelson Mandela

This blog entry isn’t so much about On Call scheduling, the scheduling process or implementing the on-call scheduling software. It is about inspirational leadership in its various forms and team building. I am of the opinion that most successful physician schedulers are leaders and diplomats, even if they don’t carry an official title.

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Topics: Nelson Medela, scheduling leadership