Remember Teflon, the “non-stick” coating for cookware? It is also a nickname for political situations when criticism or responsibility cannot be made to stick. When it comes to physician scheduling software implementation failures within healthcare systems or multi-specialty clinics, it also seems an appropriate term.
On the surface, all stakeholders in the project are on board, there is appears to be buy-in from the schedulers, supervisors and physicians. The implementation plan is in place and started. Then, at some point, the “Teflon” is discovered and the project is in trouble. This is more than resistance to change; this can kill change.