Amy's blog about training

Insanity Defined: the On Call Schedule

Posted by Amy Engebretson on Tue, Nov 26, 2013 @ 05:05 PM

 "Insanity: doing the same thing over and over again and expecting different results."

What are three things all successful schedulers and physicians seem to have in common?

  • Strong personalities
  • Great political / inter-personal instincts
  • A thick skin
Successful Schedulers and Physicians want to do the right thing, in the best way possible. They have strong ideas about how to get things done, and will stand up for them.

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Topics: call schedule improvement, scheduling rule creation

Rule Creep and On Call Scheduling: People, Tools and Process.

Posted by Amy Engebretson on Sun, Sep 29, 2013 @ 11:30 AM

It starts out so simply! A few rules, just simple common sense rules that all the Physicians agree with. Then something happens, a hard-to-court provider is added, or some snafu that “must never happen again” occurs, and a few tweaks are added to the rule set. Then the scheduling supervisor leaves and one of the Physicians gets saddled with the position and has a different vision. He uses the same rules, technically, but somehow his schedules seem a little skewed in his favor . . .

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Topics: on call scheduling tips, scheduling rule creation