Customer Success with Call Scheduler

To relentlessly monitor and manage the health of each and every customer . . .

Your success matters to us, BIG TIME!  Call Scheduler has a dedicated team to monitor and manage each customers success after your initial on-boarding and training.  We do this to ensure that each customer is receiving the value they expect from Call Scheduler.  

Call Scheduler is a subscription service that requires us to prove our value to you each month and it does not give us the luxury of a large one-time sale and then sayonara, see you at renewal.  Call Scheduler's goal is to make you "Wildly Successful" at creating, updating and communicating physician on-call and work schedules.  Because of this commitment we have very low customer turnover,  approximately 80% of our new customers are still using Call Scheduler after 3 years.  

Here's what you can expect from our team to ensure your team is wildly successful:

  • Semi-annual account health check-ups to evaluate your usage of key valuable features and communication.
  • Intensive Care plans to get you back on track if you lose your way(if appropriate).
  • Annual business review with leadership to understand any changes in your business and how we can help.
  • Provider value surveys (if appropriate) to better understand what's working and what needs improvement.
  • Scheduler value surveys to better understand if our workflow model is in-line with how you do your work.
  • Client driven new feature development to ensure that we have the required features to assist you in scheduling and communicating.
  • Free feature demonstration webinars for your providers.
  • Free unlimited training.
  • Free unlimited support.
  • Work directly with your IT department to assist with installing mobile apps and configuring providers iCal sync.

See Call Scheduler in action and experience the time and headache you'll save. Request Live Demo