Would you purchase a car without test driving it? Would you buy a pair of pants without trying them on? We follow the rule of "try before you buy" every day without even thinking about it. Of course, we should follow that same sound principal when we're purchasing an important business tool such as physician scheduling software.
Try before you buy, that seems to be a common theme now days. I hear it suggested in everything from living together before you are married to purchasing physician scheduling software. Why, because most people learn some very valuable "stuff" when they try something.
Here are some valuable reasons to try before you buy:
- Get a real look under the engine. You will probably learn something new when you get "full access" to software. Most product demos hide some of the real gems until after you become a customer. A trial is a good way to see what's under the hood.
- Test results versus your results. It’s an old marketing trick to display some amazing results or claims on a website or during a demo. Where the rubber meets the road is when you put your data into a system and see what the results are. Now will it still meet your needs?
- Tests drive the training and service department. Did you ever notice how nice everyone is when you are buying something? You tend to see true colors shine through after some of the "newness" has worn off. If the team is still nice and helpful after 90 days you have probably picked a winner. Most people can't fake it that long.
- Find the hidden gems. Many times after you use something new you will find a few hidden benefits that you never realized you needed. These are really fun because they were unexpected. Some software customers tell us that the gems can sometimes outweigh the original headline features, meaning that they find savings and benefits in different ways.
- Limit your risk. No one wants to look foolish in front of their professional partners. As I have learned (the hard way) it makes sense when trying something new to limit your risk. Most of the time when purchasing something like call scheduling software the largest risk is the term: of the agreement. With a trial you can be sure that everything is a good fit before you make a commitment.
Is a paid trial of call scheduling software ever a waste? In my opinion, no. Everyone’s a winner. You will learn some very valuable lessons and in the end you should know more than when you began. Sounds like a win to me.